PASS GUARANTEED QUIZ 2025 SERVICENOW HIGH HIT-RATE RELIABLE CIS-ITSM TEST ANSWERS

Pass Guaranteed Quiz 2025 ServiceNow High Hit-Rate Reliable CIS-ITSM Test Answers

Pass Guaranteed Quiz 2025 ServiceNow High Hit-Rate Reliable CIS-ITSM Test Answers

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ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam is designed for IT professionals who specialize in ServiceNow IT Service Management (ITSM). CIS-ITSM exam is targeted towards individuals who have experience in implementing and configuring ITSM solutions using the ServiceNow platform. The CIS-ITSM certification validates an individual’s skills and knowledge in implementing ITSM processes, configuring the ServiceNow platform, and managing ITSM applications.

The CIS-ITSM Exam covers a wide range of topics, including incident management, problem management, change management, request fulfillment, knowledge management, and service catalog management. Candidates are also tested on their understanding of ITSM frameworks, such as ITIL, and how ServiceNow ITSM solutions can be used to support ITSM processes.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q25-Q30):

NEW QUESTION # 25
What is the name of namespace of the Service Catalog API?

  • A. sn_sc
  • B. global
  • C. snc
  • D. now

Answer: A


NEW QUESTION # 26
Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

  • A. There is no Closed state. Problem records are moved to Completed
  • B. There is a scheduled job that automatically moves Resolved problems to Closed after 7 days
  • C. It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record
  • D. It is designed to follow the ITIL4 standard

Answer: C


NEW QUESTION # 27
Which of the following tables does the change_task_sla database view join? (Choose all that apply.)

  • A. change_sla
  • B. task_sla
  • C. change_request
  • D. change_task
  • E. metric_instance

Answer: B,D


NEW QUESTION # 28
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)

  • A. Service Catalog and Request Mgmt - Process Guide
  • B. ITSM - Business Outcomes and Corresponding KPIs
  • C. Service Catalog and Request Mgmt - Workshop Preparation Guide
  • D. IT Service Management - Typical Challenges and Remediation

Answer: A,C


NEW QUESTION # 29
Which of the following actions on the Incident table require the itil_admin role?

  • A. Update Incident
  • B. Archive Incident
  • C. Close Incident
  • D. Delete Incident

Answer: D

Explanation:


NEW QUESTION # 30
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